For blind and low-vision shoppers
Is this the one I paid for?
Sightline is a shopping companion you talk to. It reads back exactly what you will pay, lets PayPal hold the money until you have checked the parcel with your phone camera, and gets it back when it is wrong.
No sign-up. Everything runs in PayPal’s sandbox, so no real money moves.
- PayPal Orders and Payments
- Claude
- Channel3 product data
- AG Studio dashboards
- Render
Finding things got easier. Checking what arrived did not.
Screen readers and voice assistants help blind people find a product. Whether the parcel is the right one, and getting the money back when it is not, is still left to them.
95.9%
of the top million home pages have accessibility failures a machine can find. Shop home pages average about 75 errors each.
Source: WebAIM Million, 2026
49%
of disabled shoppers who needed to return something had problems doing it. One in seven could not use the return method at all.
27%
of people who use assistive technology abandon a purchase every month because of accessibility barriers.
One voice, from asking to money back.
Five moments. You stay in charge of every one.
Step 1: Ask
Say what you need.
Talk or type. Your agent searches real stores, asks one question when it has to, and gives you three options at most, each with the facts that matter: colour, size, price and returns. When a listing does not say, it tells you so.
For example: “A warm navy sweater, medium, nothing scratchy, under sixty dollars.”
Step 2: Hear it back
Hear exactly what you will pay.
Before any money moves, a fixed template, not the AI, reads back the item, colour, size, seller and total. You confirm with your voice and one more press. Saying yes twice can never charge you twice.
For example: “Harbor knit crew-neck, navy, size M, from Demo Store. Total $36.72. Say confirm to pay.”
Step 3: PayPal holds it
The money waits for you.
PayPal holds the payment instead of taking it. The store is paid only after your check passes. If the store does not answer in time, the hold is released by itself.
For example: “PayPal is holding $36.72. Demo Store is paid after you check the parcel.”
Step 4: Check it
Check it with your camera.
When the parcel arrives, your phone talks you into frame and takes the photos for you: the item, the size tag, any damage. You hear a plain answer and how sure it is. Not sure? Send a private link to someone you trust.
For example: “The tag reads L. You ordered M. I’m fairly sure.”
Step 5: Money back
Get your money back.
Say it is wrong. Your agent signs an evidence pack, talks to the store’s agent and reads you their offer. Accept with two presses, and PayPal releases the hold or refunds you.
For example: “Demo Store offers a replacement in size M. Press accept twice to take it.”
An agent that works for you, and never pays without you.
Claude does the legwork: searching, comparing, remembering, checking and negotiating. Money only moves through steps you hear and confirm.
Shops like a friend who knows
It searches several ways, reads the details, compares and explains the trade-offs in plain words, and asks you when it is unsure.
Remembers your sizes and likes
Only when you say so. “I’m a medium in sweaters, nothing with wool.” See, change or forget any of it in Settings.
Answers your money questions
“What is on hold?” “When does it expire?” “Did I get my refund?” Answered from your real orders and PayPal’s states, never a guess.
Talks to the store’s agent
The store’s own agent reads the signed evidence and proposes a fix within the store’s rules. You hear it and decide.
Shows every step it took
A plain timeline on every order: what your agent did, with which tool, and when. Nothing happens out of sight.
Never pays on its own
Money moves only after the spoken readback, your yes and a second press, through a safety check that blocks repeats and changed totals.
The money waits for the check.
- BuyPayPal authorizes $36.72. Nothing is taken yet.
- CheckYou check the parcel with your camera.
- It matchesPayPal captures the payment. The store is paid.
- It is wrongThe store fixes it, or PayPal releases the hold. If the store does not answer in 3 business days, the hold is released anyway.
Built on PayPal, end to end
- Orders v2authorize at checkout, so the money is held, not taken
- Payments v2capture after the check, void a wrong order, refund, reauthorize
- Webhooksevery PayPal update verified by signature and read aloud
- Package trackingthe carrier and tracking number added to the PayPal order
- Disputesa case with the signed evidence pack when a store does not answer
- Vaulta returning buyer pays without retyping a card
Measured, not claimed.
0 of 60
trick listings that got a wrong or unconfirmed payment through
Baseline: A shopping agent without the payment check: 50 of 60
Wrong means the amount, payee or quantity. Simulated, without calling PayPal.
0 of 140
phrases that were not a “yes” but passed as one
Baseline: Listening only for key words: 82 of 140
The first of the two confirmation checks, on phrases written after it was built.
0 of 100
double taps, retries and lost replies that charged twice
Baseline: Before we handled lost PayPal answers: 10 of 100
Simulated, without calling PayPal.
62 of 75 (82.7%)
made-up product facts caught before you heard them
Baseline: With no fact check: 0 of 75
Measured on scripted test answers.
Every number comes from a script in the repository and is read from its result file. The judge page lists them all, with the negative results.
Fair to stores. Close to family.
For stores
A case desk with the signed evidence, a store agent that proposes fixes within your rules, and dashboards that show what was checked and why. Honest buyers get paid-after-check; stores get fewer disputes.
Open the Demo Store consoleFor the people you trust
When the camera is not sure, send a private link. Your helper sees only the photos and the listing, never payment details, and answers with one press. The link expires in two days.
What we do not claim
- It is not yet tested with blind users. That is the next step, and we will report what they say.
- Opening a PayPal case on a buyer’s behalf by API exists only in PayPal’s sandbox. In production, buyers file in PayPal’s Resolution Center; we show how an accessible path could work.
- Orders go to a sandbox demo store at the listed price, not to the real retailer.
- Colour in dim light is unreliable. We publish the error rate and say “not sure” rather than guess.
- Maya and Raj are demo personas, not real customers.
Try it the way Maya would.
Talk or type. Hear the readback. Check a parcel. Get the money back. About three minutes.
Try it as Maya